Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.
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With Nina, companies can quickly add speech-based virtual assistant capabilities to their existing iOS and Android mobile apps, greatly enhancing the self-service experience for their customers. (NASDAQ: NUAN) today introduced Nina, the virtual assistant for mobile customer service apps. Press release: Nuance Communications, Inc. Developers can get more information here, when it is released. At any rate, Nina looks like a great tool for customer service apps.
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Nuance is the tech behind a slew of communication services over the years, offering apps like Dragon Express for Mac and Dragon Dictate, and there were rumors at one point last year that Apple was going to buy Nuance. An official version featuring Nina will be announced early next year. Nina will first launch in the USAA app, which currently makes banking easier for members of the military and their families, through a pilot sometime this month. Nuance Nina is available to developers in the United States, United Kingdom, and in Australian English, with additional language plans setup for later this year. Siri currently does not have the option to be embedded in apps, and it really only focuses on offering services from Apple’s built-in apps like Calendar, Messages, and Phone, whereas Nina is found inside the app. Nina uses the same Nuance-backend speech recognition powering Apple’s voice personal assistant Siri that is available on the iPhone 4S and the new iPad (iOS 6 beta). Nina simply picks up and identifies the user’s voice. As you can see in the demo video below, a user can ask more personal questions, like banking- and insurance-related inquiries, without needing to enter a password.
Calling itself “a major competitive differentiator,” Nina understands who is speaking along with any rattled off commands. Nina has a focus on customer service, and it can be embedded in any iOS or Android app to provide a way for the customer to speak commands. Communication company Nuance launched a new personal assistant SDK this morning, called “Nina”.